Experiences with the SERVICE department at Key Chrysler

Key Chrysler SERVICE Department Experience No. 0001

Name: Rob Cobb (rcobb@enron.com) Date: Around Sept-Oct 1997 Rating: (terrible) Description: I had my Dak towed there because it wouldn't start (it would crank over, but wasn't getting any spark or fuel). Told them to run a diagnostics on it and tell me what was wrong. I knew it wasn't the computer because I'd checked that with a spare unit I had, and the plugs/wires/cap/rotor were all fairly new, so it wasn't that either. Well, the next day I call them and they tell me I've got "extensive" damage to my vehicle. They tell me the computer is toast (first clue they were lying), the distributor was gone (said it was so loose he could push it back and forth in the housing), told me a bunch of sensors were bad (quit paying attention after number 3 or 4), and there was a wiring bundle that he said I must have put a screw through when I installed my MSD ignition box (the wire bundle was about 1 1/2 inches from where I mounted the box, so I don't know how they concluded that. Total repair cost was going to be in the neighborhood of $1,600. I told them to not touch it and that I'd be back down to tow it from their lot. To say the least, they were pissed. I then proceeded to call a service dept. person back in WV (where I'm from), who talked me through a series of steps to ultimately find the problem. I consider it ironic that a lady on the phone 200 miles away can find out the problem easier than a 5-star technician with a diagnostics machine. . . Anyway, it turned out to be in a wiring bundle below the fuse/relay housing beside the battery. What had happened was that acid had gotten onto a solder joint and had corroded it to the point that the fuel shut-off relay wasn't getting power. Since it didn't get power, no fuel or ignition. I cleaned off the joint, taped it back up and drove down to the dealer to show them what it was. They stood by their "we're a 5 star dealer and we do good work. . .we wouldn't have lied to you" crap and gave me the line about "well. . .we would have tried to fix the wiring bundle first and THEN would have done the other if that hadn't fixed it", but we all know better on that one. Anyway, I have heard other friends in the area express their frustration with Key Chrysler's service and I wouldn't recommend these morons to anybody. - Rob

View dealers sorted by:

Name

Location

Rating (Overall)

Rating (Parts)

Rating (Sales)

Rating (Service)