Experiences with the SERVICE department at Koons Dodge

Koons Dodge SERVICE Department Experience No. 0001

Name: Brian Duffey Date: 1997-1998 Rating: (somewhat poor) Description: Took my Dakota to them for a variety of services. Most notable was when I took it in for a brake job. While the breaks were worn, they WERE NOT in the condition that the $600+ bill would have indicated! Did they fix the brakes, yes... but for that money I could have put complete new brakes on all 4 wheels. They rebuilt rotors, resurfaced, and new pads/adjust & new fluid. (If I had gotten the new rotors as they 'suggested', the tab would have been close to $1,000 - their estimate!) Also taken it to them for a variety of minor problems, all of which 'could not be duplicated'. I will give their head service writer good marks for courtesy and customer service. Always calls when they say and is always polite and gets to the point. For that amount of money, they better be polite!

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