Experiences with the SERVICE department at Thompson Dodge

Thompson Dodge SERVICE Department Experience No. 0001

Name: Ronald Minnick (floordya2@aol.com) Date: 10/6/99 Rating: (poor) Description: I'm bringing in my 2000 Dakota to put in the bedliner (included with sale but i have to wait until they get the part in)five days later the salesman calls me and lets me know the part is in. He sets it all up for me with service. I call the service department before just to make sure and to let him know one of the speakers is making a crackling noise. "Everything looks good Mr. Minnick if you bring it in at your lunchtime we should have you out of here in about 45 minutes, No Problem." So i bring it in about 11:45 am.. I leave the truck with them and run acrossed the street to get some lunch. A sit-down non fastfood lunch. I got the slow waitress even. About an hour later I hurry back acrossed the street and what do I see, my truck in the same place. So I ask what is going on. The guy replies " We haven't gotten to it yet, but if you need to leave and get back to work we can call you when it's done." Then i call my wife to pick me up and take me back to work. When she arrives she tells me since we are so close why don't we stop by the bank and then she will take me back to work. Ok. We go to the bank and since we have to take the same road back to where I work, we drive by the service department. I take a look over and my truck is in a different spot and it has a bedliner in it so we stop in (about 10-15 minutes has passed since my wife has picked me up). I went inside and asked the service manager if it was all done and he says "Yes." I am thinking "Great, I can take my truck back to work and I won't have to get a ride back to the dealership and also how I was going to explain to my wife she just wasted her entire lunch hour picking me up for no reason." We walk out to the truck and my bedliner has a big wad of tape stuck to the top of the tailgate. I asked the service guy "What the hell is this." He replies "We can have someone take it off i you want it off of there." I told him "I don't have time for that and besides it must add value to the truck or it wouldn't be there would it." He hands me my keys and says, "Here you go and we had to special order a new tweeter for your truck." Oh, Christ here we go again. I get back to work at 2:00. It's a good thing my boss had to leave early that day. PS. The tape won't come off my bedliner.

View dealers sorted by:

Name

Location

Rating (Overall)

Rating (Parts)

Rating (Sales)

Rating (Service)